Phone Directory
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Tax Exemptions
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Abbreviation
State Name
Tax Exempt
Encompass Tax Exempt
Parts Resources
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ENCOMPASS
MARCONE
PARTS TOWN
RELIABLE PARTS
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Additional Notes
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Approved Parts and Labor
APPROVED PARTS AND LABOR FOR $
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Parts Ordered (Auth Updated)
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Close Out For Diagnosis Fee
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Request Proper Diagnosis
HELLO, PLEASE PROVIDE PROPER DIAG FOR REVIEW (WHAT IS THE FAILURE? WHAT IS HAPPENING WITH THESE PARTS?) TO SERVICE@CENTRICITY.COM WILL REVIEW ONCE SUBMITTED, THANK YOU!
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Refer to MFG for Sealed System
HELLO, PLEASE REFER CUSTOMER TO MFG FOR SEALED SYSTEM REPAIR, PER USER MANUAL SS IS COVERED BY MFG FOR 5 YEARS. THANK YOU
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Part NLA
PART IS NLA FROM ALL VENDORS (ENCOMPASS, MARCONE, PARTS TOWN, RELIABLE PARTS, REPAIR CLINIC, GRP, TRIBLES, UED, V&V PARTS, SHOP JIMMY, DEY PARTS, EBAY, AMAZON,
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Repair Evaluator
Other Tools:
🧾 Replacement Quote Tool
📩 Phone / Email Interaction
📝 Quick Notes
🧮 Calculator
Agent:
Lite Agent
Authorization :
T&C
Consult
SVC Name:
Search SVC
Model:
Search
Serial:
Physical Damage:
Yes
No
Complaint:
Tech's Diag:
Unrepairable:
No
Yes
Techline Case #:
SVC Estimate
Labor Cost:
Labor Type:
Labor
Diag
Rework
Mileage Cost:
No Mileage
R&R:
No R&R
Add SVC Part
Add Taxes
Tax Exemptions
Part Cost
Qty
Total Cost
Part Number
Part Name
Actions
$0.00 SVC TOTAL
($0.00 parts)
CTR Estimate
Add CTR Part
Add S&H
Add Taxes
Parts Resources
Tax Exemptions
Part Cost
Qty
Total Cost
Part Number
Part Name
Actions
BO
Days
$0.00 CTR TOTAL
($0.00 parts)
LOL:
FV
FV-C
LOL $ :
Previous Claims:
% Repairs:
Expiration Date:
MFG Coverage:
No Additional MFG Coverage
Add from Coverage List
Search Manual
Process
Resolution
-- Select resolution --
APPROVE SVC REPAIR
APPROVE CTR REPAIR
REQUESTED COMP QUOTE
CLOSED FOR DIAG
MFG COVERED
PENDING INFORMATION
DENIED
SECOND DISPATCH
PENDING PTE REVIEW
PENDING SHIPPING ADDRESS
Dealer Email:
Request Comp Quote
✂️
Amount:
Encompass order#:
Comment:
Final Recommendation
Results
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Additional Notes
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Select Coverage
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Additional Notes
✕
Approved Parts and Labor
APPROVED PARTS AND LABOR FOR $
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↑
↓
Save
Copy
Parts Ordered (Auth Updated)
Delete
↑
↓
Save
Copy
Close Out For Diagnosis Fee
Delete
↑
↓
Save
Copy
Request Proper Diagnosis
HELLO, PLEASE PROVIDE PROPER DIAG FOR REVIEW (WHAT IS THE FAILURE? WHAT IS HAPPENING WITH THESE PARTS?) TO SERVICE@CENTRICITY.COM WILL REVIEW ONCE SUBMITTED, THANK YOU!
Delete
↑
↓
Save
Copy
Refer to MFG for Sealed System
HELLO, PLEASE REFER CUSTOMER TO MFG FOR SEALED SYSTEM REPAIR, PER USER MANUAL SS IS COVERED BY MFG FOR 5 YEARS. THANK YOU
Delete
↑
↓
Save
Copy
Part NLA
PART IS NLA FROM ALL VENDORS (ENCOMPASS, MARCONE, PARTS TOWN, RELIABLE PARTS, REPAIR CLINIC, GRP, TRIBLES, UED, V&V PARTS, SHOP JIMMY, DEY PARTS, EBAY, AMAZON,
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Calculator
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0
MC
MR
M+
M-
CE
C
⌫
÷
1/x
x²
√x
×
7
8
9
−
4
5
6
+
1
2
3
=
+/-
0
.
%